We’ve come to expect quality when it comes to our services. But what is the quality? Quality in this case is what we feel we deserve from a particular provider. This goes for how we receive our services, too. At my previous job, I worked a lot in human resources and I was well aware of the fact that there were a lot of people who were not getting the quality of service they wanted or needed.
In the case of our services, we expect our customer to be happy with our services, which means we want to get good feedback from our customers. The problem with this is that if there is anything that will drive an increase in customer satisfaction, it is customer complaints. So when customers complain about something, they are usually not really happy. Instead, they are just annoyed. Which is why we get the majority of our clients to complain to us about their experience.
The problem is that we can’t fix customer complaints unless we can fix the customer’s complaints. If we don’t provide something that will make the customer happy, we won’t get good feedback from them.
For example, if your car has a flat tire and you are calling our dispatch center to complain, we will not take any responsibility unless we can fix your problem. If you call to complain about your car that is a flat tire, and we can fix it, we will not take responsibility unless we can fix it.
For a customer complaint to be taken seriously, it has to be something that will make our customer mad. We cant just fix it and have a happy customer. Thats just not fair. We have to fix their issues, and if they have no problems with us fixing their issues, then we can be confident in our service.
You may not remember when we discussed a few weeks ago that we want to keep our pricing competitive with the best in the industry. So here we go. We are not allowed to quote any more than any of our competitors. However, if you make a complaint about an issue that is not within the scope of our standard prices, we will most likely just charge you for the work you did, but we will offer you a discount if we can do it, rather than charging you.
In the event that you have a complaint about a service, our standard price will be that it is what others charge for the same type of work, but we will discount the price for any work done for you. So if you’re a builder, and we’re looking for a new home, rather than having to pay $200,000 for a new home that is a few years old, you can expect that we can do the work for $200.00 less.
That’s why we are an online home builder. We are not a realtor, so no one can charge you a broker fee. We charge the same price regardless of what you pay for a room or a house, so you save money.
If you are looking for a house that has already been finished, then you are going to save a good deal of money. But if you want to have some extra done on your own to give you a great deal, we are happy to help.
We are also happy to give you a free estimate on any house you may want us to build so that you can see the house for yourself and get a quote on the price.